[Issue] Disconnected from server After clicking "Connect"
We are aware there is an issue regarding the ability to properly connect for some users. Some players are reporting that they are getting disconnected when clicking the "Connect" button from the character select screen when trying to log into the game.
Currently when a player abruptly disconnects or force closes their client (closing with the [x], al4+f4, ctrl+alt+del, random disconnect, etc) there is a 5 minute wait timer to be able to reconnect. Unfortunately, it seems the timer goes much longer for some players than intended.
We will be investigating this issue and resolve it as soon as we can.
Thank you for your patience on this matter.