Forced Termination/GameGuard Issues
We have found several players are experiencing forced termination of your game client as you start the application.
In order to investigate the technical issue, please follow the steps below:
1. Go to the game folder you have installed UWO. Open the folder named GameGuard. (C:\Program Files\Papaya Play\Uncharted Waters Online\GameGuard)
2. You will be able to see files with the extension, “.erl” in this folder. Right-click on the folder, choose Sort By and then Type.
3. Choose ALL .erl files, compress them, and send it to us via Support. Please make sure to include a screenshot of the error message and an explanation of your issue. Please log into Papaya Play Support page to submit a request: https://support.papayaplay.com/hc/en-us/categories/115000240693-Uncharted-Waters .
If you have other technical problems, you may as well send us the information by submitting a request/support ticket or opening a discussion in this forum.
Hope to hear from you soon,
Team Uncharted Waters