login server failed to connect

rizzqishah12rizzqishah12 Posts: 0Member Beginner
edited March 2018 Brazil Community
i enter my username and it cant let me start the game :(


  • AFUBARGameMastersAFUBARGameMasters Posts: 127BS Game Master Master

    If you have any issues related to any technical difficulties please send us a support ticket so we can help you there. 

    You can follow these steps below to submit a support ticket.

    1) Log in into the papayaplay website at https://www.papayaplay.com/portal.do

    2) Click on Support (It is located beside your ID at top right of the website.)

    3) Click on Blackshot SEA or Blackshot Global (Depending on which server the account you are having trouble in).

    4) Click on the 'Submit a request' on top right of the website.

    5) Fill in the support ticket.

    6) Click on Submit.

    If you have any other questions do not hesitate contacting us. Have a nice day and have fun in game!

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