I connected to Google Play but my account isn't loading

IreneGameMastersIreneGameMasters Posts: 39Member, Papaya Play, BS Game Master Beginner
edited August 28 FAQ
It’s extremely important to use the correct credentials when logging in, so please make sure you’re connecting to the right Google Play account. If you can’t prompt your desired account with the email address you’re using now, that means it's probably not the right one.

To properly access your account, please:
1) Make sure you have added the correct Google Play account to your Android device
2) In the in-game options, tap on ‘Google Play’ and connect with the e-mail address originally used to sync your account (the one you have lost)
3) If your account was linked to an old email that you no longer have access to, contact Google Support (https://accounts.google.com/signin/recovery) to recover your account’s information.

Vertigo games cannot access information related to your Google Play account, so we need the help of both you and Google to find the correct login details that will let you recover your game account.




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