BlackShot M FAQ - Purchase

IreneGameMastersIreneGameMasters Posts: 39Member, Papaya Play, BS Game Master Beginner
edited August 28 FAQ
1. An extra dollar was charged during a purchase.

When making an in-app purchase, you may receive a notification that you were charged 1 additional dollar.

This charge is a pre-authorization charge made to verify your payment information.

This may occur when you change your card information or register a new card, and the additional charge will automatically be refunded.

2. An error occurred while I was making a purchase.

Because all transactions are processed via the app market (App store, Google Play Store), we are unable to check the cause of details behind purchase errors.

If your purchase fails and/or an error occurs, please contact the customer service center of your app market.

■ App Store: https://support.apple.com■ Google Play Store: https://support.google.com/


3. I never received the item I purchased.
In the event that you do not receive the item you purchased after the transaction completes, please first attempt to completely close and reconnect to the game.

If after reconnecting to the game the item has still not been delivered, please follow the directions below.

Google Play StorePlease submit a ticket to us with the following information:- In-Game ID (Nickname):- Date & Time of Purchase:- Amount Spent:- Purchased Item:- Google Account Used to Purchase:- Order ID (GPA.0000-0000-0000-00000):* You can find your Order ID here: pay.google.com
Apple App StoreApple requires all purchase inquiries to be made directly via Apple.Please visit Apple support (http://support.apple.com/itunes) and select the
"Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.If Apple requests proof of purchase, please send us your purchase receipt and we will    confirm that your purchased item was not delivered.


4. How can I check my purchase history?
Please refer to your app market to check your purchase history.
■ App Store: https://support.apple.com■ Google Play Store: https://support.google.com
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