I did not get premium with bow neon 90d to my account

Warrock. Hello, today, May 23, I purchased WRC, then premium from the website which I did not receive on my account. The WRC is gone. Please return the WRC or transfer the premium to your account. I've been playing this game for a dozen years and this has never happened to me. I'am waiting for message... 
In-game nickname: JaPou


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