Didn't Get tier 5 Prize from Battle Royale

I received a message saying i got new items in the post box and already expected it was the battle royale prizes and so i clicked it and there i see "tier 5 something" and then I clicked it but when I look at my inventory i didn't see any of the prizes that was supposed to be given to me and the same thing happened to bingo prizes, didn't received the shirt/jacket female/male prizes from the bingo after taking it from the post box... What should I do? Please help thanks..

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